|Deloitte 2008 Survey of Health Care Consumers|
Deloitte's 2008 Survey of Health Care Consumers
Many U.S. Consumers Want Major Changes in Health Care Design, Delivery. Findings from a groundbreaking Deloitte survey have implications for providers, health plans , life science companies, policy makers and employers .
A new survey by the Deloitte Center for Health Solutions, part of Deloitte LLP, finds that many American consumers want more from their health care system than they’re currently getting - including greater online connection to health care providers and medical records, customized insurance coverage and wider access to emerging innovations such as retail clinics.
Among the survey's key findings:
• 79 percent of consumers believe health care will be an important issue in the 2008 election; 46 percent described it as one of the top three issues that will affect their vote
• 34 percent say they would use a retail clinic; 16 percent already have
• 60 percent want physicians to provide online access to medical records and test results, and online appointment scheduling; 1 in 4 say they would pay more for the service
• 1 in 3 consumers say they want more holistic/alternative therapies in their treatment program
• 3 in 4 consumers want expanded use of in-home monitoring devices and online tools that would reduce the need for visits and allow individuals to be more active in their care
• 66 percent strongly favor or lean toward state-mandated health insurance
• 84 percent prefer generics to name-brand drugs
• 29 percent support a tax increase to help cover the uninsured; another 37 percent say they would consider a tax hike
• Only 52 percent of consumers say they understand their insurance coverage
• 1 in 4 consumers maintain a personal health record